Print Shop Frequently Asked Questions

Digital downloads sound neat, what are they?

A digital download is an electronic form of acquiring a document, file, software package or in this cause, a folder containing your print files. Digital downloads occur over the Internet.

How do I get my digital download(s)?

Once your payment has processed, you will be directed to a Thank You window. Look for the ‘Your Downloads’ section and click on the ‘Download’ button. Your download will begin. Remember, no physical print or frame will be shipped to you.
You will also receive a confirmation email containing a download link to the images that will expire after 30 days.

How do I uncompress/unzip my downloaded folder?

Unzip with Windows:

  • Locate the zipped folder that you want to unzip (extract) files from.
  • Do one of the following:
    • To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
    • To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
Unzip with macOS:
  • Locate the zipped folder that you want to unzip (extract) files from.
  • Double-click on the file you want to unzip.
  • Once extracted, the file will appear in the same folder as its archive.

What do I do with the files now that they're downloaded?

You may print these files on a home printer, at your local specialty print shop or upload them to an online printing service like: Artifact Uprising, Shutterfly or Snapfish.

Please note colors may vary due to differences in computer monitors, phone screens and printer settings.

The files are for Personal Use only and may NOT be resold or redistributed.

I don't like the photo(s) I downloaded, can I get my money back?

Due to the digital nature of this product, all sales are final. No cancellations or returns are possible. If you are not satisfied with your order, please contact us so we may address any concerns with your experience.